1. Overview
This Privacy Policy explains how Sarvoi collects, uses, stores, and protects information when you use our website and application.
2. Information we collect
We may collect account information, company details, contact information, gateway configuration details, campaign metadata, uploaded numbers, call records, recordings, AI conversation transcripts, billing records, and support messages.
3. How we use information
We use information to provide the Sarvoi platform, process campaigns, generate reports, detect route quality issues, process payments, provide support, improve reliability, and protect against misuse.
4. Voice data and recordings
Campaign recordings, AI turn transcripts, and call analytics are processed to provide campaign results, quality metrics, debugging, compliance review, and route testing insights.
5. Service providers
Depending on your selected features, Sarvoi may interact with payment processors, AI providers, text-to-speech providers, infrastructure providers, and email services. These providers process information only as needed to deliver the service.
6. Data security
We use access controls and technical safeguards intended to protect customer data. No internet service can guarantee absolute security, so users should also protect their login credentials and gateway details.
7. Data retention
We retain records as needed to provide the service, resolve disputes, meet legal obligations, and maintain platform integrity. Users may request deletion where legally and technically possible.
8. Your responsibilities
You are responsible for ensuring that your campaigns, contact lists, and voice messages comply with applicable telecom, privacy, consent, and anti-spam laws.
9. Contact
For privacy questions, contact us through the Contact page.
Note: This page is starter website text and should be reviewed for your business, countries of operation, and legal requirements before launch.