1. Overview
This Refund Policy explains how refunds and wallet credits are handled for Sarvoi subscriptions and usage-based services.
2. Free plan
The free plan is provided for testing the platform before purchasing paid services.
3. Monthly plans
Subscription fees are generally non-refundable once a billing period has started, unless required by law or approved by Sarvoi in a specific case.
4. Usage-based services
Charges for completed AI turns, generated TTS audio, processed calls, route tests, admin/shared gateway usage, or third-party provider usage are generally non-refundable because resources are consumed immediately.
5. Failed transactions or duplicate payments
If a duplicate payment or payment processing error occurs, contact support with transaction details for review.
6. Service issues
If a platform-side error causes paid usage to fail, Sarvoi may provide wallet credit, adjustment, or another reasonable remedy after review.
7. Contact
Refund requests should be submitted through the Contact page with account email, transaction reference, and reason for the request.
Note: This page is starter website text and should be reviewed for your business, countries of operation, and legal requirements before launch.